Frequently Asked Questions (FAQ)
1. CAN I EXCHANGE THE PRODUCTS I RECEIVED?
At FitXpro, we strive to provide high-quality fitness products and excellent customer service. If you’re not completely satisfied with your purchase, you may be eligible for a return. Please review our Return Policy for detailed information.
Note: Exchanges are subject to product availability. Sale items are final and non-refundable unless deemed faulty.
2. HOW DO I SELECT THE RIGHT SIZE?
We recommend visiting our Size Guide for general sizing information. If you have further questions about fit or measurements, feel free to reach out to our Customer Service team at support@fitxpro.com. We’re here to help!
3. IS MY PERSONAL INFORMATION SAFE ON YOUR WEBSITE?
Absolutely. Shopping at FitXpro is secure. We use industry-standard encryption technologies to protect your personal and payment information during data transmission. Rest assured, your credit card details are never stored or shared.
4. WHAT SHOULD I DO IF THE SIZE ON THE TAG IS DIFFERENT FROM WHAT I ORDERED?
The sizes displayed on our website are converted into international sizes for consistency. If the tag size on the item you received differs, it’s still the correct product. Try it on first, and if it doesn’t fit well, you’re welcome to return it. Please refer to our Return Policy for guidance.
5. DOES FITXPRO HAVE A PHYSICAL STORE?
We operate exclusively as an online store to bring you the best products at competitive prices.
6. I RECEIVED A REFUND BUT IT’S NOT SHOWING IN MY BANK ACCOUNT. WHAT SHOULD I DO?
Refunds typically take 5–10 business days to appear on your bank statement. Please note that processing times are determined by your card issuer and are outside of our control. If you still don’t see the refund after this period, contact your bank for further assistance.
7. CAN I RETURN AN ITEM BOUGHT WITH A PROMOTIONAL CODE?
Yes, items purchased at full price with a promotional discount are still eligible for a refund. However, please note that the refund will reflect the discounted price paid.
8. DO I HAVE TO PAY FOR RETURN SHIPPING?
Return shipping costs are the customer’s responsibility and are non-refundable. We recommend using traceable mail for returns, as we cannot issue refunds for items not received. Always keep proof of postage for your records.
9. WHAT IF I RECEIVE A FAULTY ITEM?
We’re sorry for the inconvenience! If your item is faulty due to manufacturing or shipping damage, contact us at support@fitxpro.com with your order number and details of the fault. Our team will guide you through the resolution process. Please note that it is at our discretion to determine whether an item is faulty.
Need Further Assistance?
If you have additional questions not covered here, feel free to contact our Customer Support team at support@fitxpro.com. We’re happy to help!